Questions To Ask Before Renting Portable Toilets
A practical planning guide from Briony Portable Toilets.
A ten-minute phone call before booking will save you every kind of surprise later. Here is what to ask, why it matters, and what a good answer sounds like.
What Is Included in the Base Price
Confirm that delivery, pickup, standard servicing, and consumables (tissue, hand-sanitizer, deodorizer) are all included in the quoted price. Watch for surcharges labeled as 'environmental fee,' 'fuel surcharge,' or 'restock fee' — reputable providers roll these into the base price. Anything not covered should be identified up front.
What Is the Service Schedule
Ask what day of the week the unit will be serviced, what services are performed, and how additional service visits are priced. Weekly service should include full pumping, chemical restock, tissue restock, and interior cleaning. Skimping on any of these is a red flag.
What Happens in Case of a Problem
Ask what the emergency response window is (industry standard is two to four hours in metro areas) and who to call outside business hours. Verify that emergency response is included in the base rate or, if surcharged, what the after-hours rate is.
What Insurance and Licensing Do You Carry
Confirm the provider carries general liability insurance, is licensed for waste transport in the state, and follows environmental disposal requirements. For long-term commercial or federal contract work, ask for a certificate of insurance naming your project as an additional insured.
What Cleaning Is Done Between Rentals
The answer should be specific: pressure-washed inside and out, sanitized with commercial disinfectants, deodorized with fresh chemical treatment, restocked with tissue and hand-sanitizer, inspected for damage. Vague answers about cleanliness are a red flag.
Do You Have ADA and Luxury Options in Stock
Providers should be able to confirm ADA-compliant units and luxury restroom trailers are available on your dates, not just theoretically part of the fleet. Ask for photos of the specific unit or trailer being reserved for you.
Can I Extend or Reduce My Rental
Long-term flexibility matters. Confirm that adding units, extending the rental window, and swapping unit types (standard for ADA, standard for luxury trailer) can be handled on short notice. Ask what notice period is required and whether pricing changes.
Ready to Plan Your Rental
Once you have the fundamentals from this guide, the next step is a written quote tailored to your project. Call our Fargo office at (701) 299-0097 or use our online quote form. Quote requests during business hours are typically returned the same business day.
Frequently Asked Questions
How do I get started?
Call (701) 299-0097 or request a quote online. Our team will walk you through your options.
Do you serve my area?
We serve the entire Fargo-Moorhead metro and Cass County. See our Areas Served page for the full list.
How far in advance should I book?
One to two weeks is ideal, though same-week and same-day service is often available.
Are units cleaned between rentals?
Yes — every unit is pressure-washed, sanitized, and inspected between rentals.
What if I need more units mid-rental?
Just call the office. We can add units, increase service frequency, or extend rentals at any time.
A Practical Guide To Questions To Ask Before Renting Portable Toilets
The difference between a rental that helps a project run smoothly and one that creates friction is almost always in the details. This guide is written for the person actually making the decision — the project manager coordinating a construction rollout, the couple planning a backyard wedding, the event organizer stitching together vendors, or the homeowner tackling a big renovation. It is deliberately practical rather than promotional.
What You Should Know First
Portable sanitation planning is easier when you start with three questions: how many people will use the units, how long will they be on site, and what does the environment around the units look like. Everything else — unit type, quantity, servicing cadence, placement, accessories — flows from those three answers. Get them right and the rest of the plan almost writes itself.
Expert Tips
- Always round up on unit counts. Under-supplying is a much more expensive mistake than over-supplying.
- Plan servicing frequency around peak usage days, not average days. A unit that fills mid-Friday is a Saturday complaint.
- Place handwashing stations within a few steps of unit banks. Guests and workers will use them if they are obvious, and skip them if they are not.
- For events open to the public, include at least one ADA-compliant unit in every bank of units. Even where not strictly required, it is the right practice.
- Photograph placement on delivery. It removes ambiguity about where the units are, and it protects everyone if a question comes up later.
Best Practices
The best-run portable sanitation plans share the same characteristics: unit counts sized to the peak load rather than the average, servicing scheduled around actual use patterns, handwashing prominently visible, ADA units included by default, and a single named point of contact between the site and the sanitation provider. When those five pieces are in place, complaints essentially disappear.
Rental Advice
Book earlier than you think you need to, especially in the summer and around holidays. Fleet availability tightens quickly during peak season across the Red River Valley. If you are planning a wedding or a large event, reach out three to six months ahead; for construction, as soon as your ground-breaking date is confirmed. Emergency and short-notice rentals are always possible, but early booking gives you the fullest range of unit options and the best pricing.
Safety Recommendations
Set units on level ground, staked or ballasted where wind can be a factor. Keep them at least ten feet from any active work zone, away from vehicular paths, and out of sight lines for security cameras where possible. Ensure lighting for after-dark use. For construction sites, keep the placement inside the fenced or controlled area to prevent unauthorized use and vandalism.
Planning Tips
Walk your site with the sanitation provider before delivery whenever possible. A five-minute walkthrough usually prevents a dozen small problems. Confirm the servicing route so you know when to expect the truck. Communicate any layout changes (a tent moving, a new access gate, a schedule change) as soon as they are decided.
Maintenance Tips
Between servicing visits, occasional attention keeps units in good shape: replace lost paper if you have spares, wipe down the exterior handle and the seat if it is a high-traffic day, and report any door, hinge, or ventilation issues immediately so we can swap the unit rather than let it degrade.
Frequently Asked Questions
How many units do I need?
The traditional rule of thumb is one standard unit per ten workers on a 40-hour week, and one unit per fifty guests for a four-hour event with light drinking. Both numbers scale with duration, alcohol service, and weather.
How often should units be serviced?
Weekly is standard for construction; twice a week or more is common for high-traffic sites; events with a single day of use typically need no on-site servicing, but very large multi-day events often require daily service.
What accessories should I add?
Handwashing stations for anything longer than a couple of hours, hand sanitizer stations for shorter events, and ADA units for any event open to the public or workforce with mobility needs.
Questions To Ask Before Renting Portable Toilets — Practical Guidance From The Fargo Team
This resource is written by the Briony Portable Toilets operations team based on our day-to-day experience serving construction sites, weddings, festivals, farms, and long-term rentals across the Fargo-Moorhead metro. Our goal is not to sell you a specific product — it is to give you the practical, no-fluff information you need to plan your project confidently, whether or not you end up renting from us.
Why Planning Ahead Pays Off
Portable sanitation is one of the easier parts of a project to under-plan, because it feels like something that can be sorted out at the last minute. In our experience, the opposite is true. Booking early gives you access to the full range of units — including luxury restroom trailers and ADA-accessible options that have limited fleet availability — and gives our team enough time to walk your site (in person or by photo) and recommend the right placement for access, drainage, and traffic flow.
The Questions That Matter Most
When our team quotes a project, we ask a small handful of questions that shape almost every recommendation we make: how many people will use the units, how long is the rental, is water and power available on site, what is the terrain like, and how visible is the placement to guests or the public. Working through those five questions honestly before you call any provider will save time on quotes, prevent surprises at delivery, and generally lead to a better outcome for your project.
Local Regulations And Compliance
Construction sites in North Dakota and Minnesota fall under OSHA sanitation guidance (29 CFR 1926.51), which sets minimum ratios of toilets per worker based on crew size and project duration. Event placements may be subject to additional local health department requirements, particularly for food-adjacent placements. Our team is happy to walk through the applicable requirements for your specific project so you meet them without over-ordering.
Talk To A Local Expert
If you have questions specific to your project, call (701) 299-0097. Our team gives straight answers, even if the answer is that a different service configuration would serve you better than what you originally asked about.
Ready to Book Your Portable Restrooms?
Call today for fast delivery and a free quote across Fargo-Moorhead.